App not loading properly for some users

After 25 minutes

We've now resolved the incident. Thanks for your patience.

After 14 minutes

We've fixed the core issue, and are waiting for things to recover.


We are investigating an issue where some customers are experiencing slow app loading or that the app does not completely load the site.

Began at:

Affected components
  • App
    • Futurehome App
      • Z-Wave
      • Zigbee
      • Notification
      • Cloud connection
      • Backup & Restore
      • Futurehome App
    • Futurehome Classic App